Baba can provide non-medical companionship and practical support when family members cannot be present, helping older adults stay connected and engaged.
FAQs for Families
50
questions available
Yes. The person making the booking must provide accurate information and confirm that the older adult agrees to receive the service.
Yes. Services should be provided with informed consent unless a legally authorized representative is acting on the person’s behalf.
Yes. A family member may be present to introduce the companion, explain routines, and review expectations.
An introductory call may be arranged when appropriate and when the companion is available.
Share relevant preferences, mobility information, communication needs, routines, risks, allergies, pets, building access, and requested activities.
Yes. Relevant cognitive, behavioural, wandering, communication, or supervision concerns must be disclosed so Baba can assess whether the booking is suitable.
Only when the booking has been specifically reviewed and accepted. Baba is not a substitute for clinical or high-acuity supervision.
A companion may provide temporary non-medical presence and engagement, allowing a family caregiver time for other responsibilities.
Simple meal preparation may be possible when agreed in advance. Specialized diets, feeding assistance, and medical nutrition needs may require qualified support.
Yes, when appropriate. Any meal or restaurant costs should be discussed before the visit.
Regular conversation, activities, walks, outings, and consistent visits may help an older adult feel more connected.
Yes, if the route, weather, mobility, and safety conditions are appropriate.
Yes, for non-medical accompaniment, note taking, navigation, and practical support. The companion cannot make medical decisions unless legally authorized.
The companion may help communicate practical information with permission, but should not represent themselves as a legal or medical decision-maker.
Only with the older adult’s consent or appropriate legal authority. Families should limit disclosure to what is needed for the visit.
Updates may be shared when consent and contact instructions are documented. The type and frequency of updates should be agreed in advance.
A short service note may be available depending on the booking type, market, and account arrangement.
Yes. Consistency is encouraged when the match works well, but future availability cannot be guaranteed.
Contact Baba. The team can review the feedback and try a different match for a future visit.
Yes. A customer may change their mind, provided the situation remains safe and the companion is not asked to perform an unapproved task.
No. Companions should not manage bank accounts, investments, legal documents, or financial decisions.
This is strongly discouraged. Never share PINs or passwords. Use safer payment arrangements for approved purchases.
Yes, when arranged. The family should provide a list, spending limit, payment method, and instructions for receipts.
Pickup may be possible when pharmacy rules and written authorization permit it. The companion cannot provide medication advice.
No. Medication sorting, preparation, and administration should be handled by the customer, family, pharmacist, or qualified care provider.
Yes. A companion may help with simple phone, video call, email, or device tasks without accessing sensitive passwords or financial accounts.
A companion may assist with reading or basic organization but cannot provide legal, immigration, tax, or financial advice.
Yes, subject to facility rules, visitor policies, and local companion availability.
Yes, when the hospital allows visitors and the requested support is non-medical.
A companion may help with settling in, errands, meals, conversation, and appointment accompaniment, but not clinical aftercare.
Quiet presence may be possible if approved, but the service remains non-medical and cannot replace overnight nursing or safety monitoring.
Driving availability depends on the market, vehicle, insurance, and booking terms. Never assume transportation is included unless confirmed.
Local accompaniment may be arranged. Longer travel requires advance review of duration, costs, responsibilities, and safety.
The companion should not perform unsafe lifting. Emergency services, facility staff, or the family should be contacted according to the situation.
The companion should follow the documented contact plan and call emergency services when immediate medical help is needed.
Yes. Provide at least one reliable contact and any relevant facility or healthcare contact information.
Yes, but pets and any behavioural concerns should be disclosed before the visit. Animals should be safely managed.
Yes. Share visitor parking, building access, unit number, buzzer code, and any parking costs.
Visit length depends on the customer’s needs, local minimums, companion availability, and the confirmed booking.
Yes. Contact Baba early to pause, change, or resume the schedule.
One main contact is recommended, but additional authorized contacts may be recorded when communication responsibilities are clear.
The person or organization identified as the billing contact receives payment notices and receipts.
Packages may be available. Terms, expiry, transferability, and refund rules should be reviewed before purchase.
Transfer rules depend on the package or contract. Confirm the conditions before purchasing.
You may cancel, but a late cancellation or travel fee may apply under the booking policy.
Add clear notes when booking and confirm important details with Baba before the appointment.
Do not share unnecessary passwords, PINs, banking credentials, safe combinations, or highly sensitive documents.
Describe the older adult’s personality, interests, language, routines, preferred activities, and communication style.
Use the booking contact information or visit babatap.com/contact and include the booking code when available.
No matching questions were found. Please try a different search term.