Baba Business is designed for organizations that want to purchase, coordinate, and manage non-medical companion-support hours.
FAQs for Baba Business
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Retirement residences, community organizations, hospitals, employers, case managers, benefits providers, and other approved organizations may apply.
Organizations may arrange approved companionship, accompaniment, social engagement, errands, appointment support, and other non-medical activities.
No. Baba Business does not replace nursing, personal care, therapy, emergency response, or regulated healthcare.
Complete the Baba Business registration form with organization, contact, billing, service-area, and expected usage information.
Approval may be automatic or reviewed manually depending on Baba settings, market, service needs, and account risk.
Yes. Authorized staff accounts may be created with appropriate roles and permissions.
Yes. Account owners or managers may assign access according to operational needs.
Yes. Baba Business is designed to organize client profiles, bookings, notes, recurring support, and billing.
Only information reasonably needed for service coordination should be stored, such as contact details, location, preferences, and relevant support notes.
The organization must ensure that the customer or authorized representative has consented to the service and necessary information sharing.
Batch upload may be available. Organizations are responsible for accuracy, authorization, and lawful use of uploaded information.
Yes. Bookings may be created for individual clients or organized as a group or service-day arrangement when supported.
Yes. Recurring schedules can be requested based on companion availability and the terms of the account.
Yes. Baba will try to maintain consistency, but assignment depends on availability and suitability.
Yes. Add relevant requirements to the booking. Baba will consider them during matching.
Available selection features may vary. Baba generally confirms the final assignment after reviewing suitability and availability.
Yes, through approved channels and within the scope of the confirmed booking.
Yes, when instructions are consistent with the booking, non-medical, safe, and within the companion’s role.
No. Organizations must use appropriately licensed professionals for clinical or regulated tasks.
Not unless specifically qualified and approved. Organizations should arrange appropriate trained staff and equipment.
Possibly, depending on needs and risk. The organization must disclose relevant behaviours, supervision requirements, and safety concerns.
Yes. One-to-one companionship is a common use case, subject to the confirmed booking.
Yes. Group social activities may be arranged with clear participant numbers, responsibilities, location, and duration.
Yes, when hospital policies allow it and the service remains non-medical.
A companion may provide practical non-clinical support, but discharge planning and medical aftercare remain the responsibility of qualified professionals.
Hours may be prepaid, invoiced monthly, sponsored, or provided under a custom contract.
Yes, depending on the billing model and account configuration.
Expiry rules depend on the package or contract and should be reviewed before purchase.
Refund eligibility depends on the applicable agreement, package terms, and any hours already used or reserved.
Pricing may depend on hours, location, travel, parking, service complexity, number of companions, taxes, and contracted rates.
They may be. Any applicable charges should be disclosed in the booking or agreement.
Applicable taxes are calculated according to the service location and account terms.
Yes, when monthly invoicing is approved for the account.
Invoices may include service dates, client references, hours, fees, taxes, payments, and totals.
Yes. A billing contact may be different from the operational contact.
Custom reference fields may be supported through account notes or contract arrangements.
Summary reports may be available depending on the account plan and agreed reporting scope.
Reports should include only authorized and necessary information, consistent with privacy requirements and the companion role.
The organization maintains its professional relationship with the client, while Baba manages the companion service according to the platform agreement.
Baba uses access controls, operational policies, and reasonable data practices. Organizations must also protect their login credentials and exported information.
No. Each authorized user should have a separate account whenever possible.
Disable or remove their access promptly and update internal contacts.
Yes. Cancellation terms may apply depending on notice, companion travel, and the account agreement.
Baba may offer another time, a different companion, or cancellation. Availability is not guaranteed until confirmed.
Contact Baba promptly with specific feedback so the assignment can be reviewed.
Urgent safety issues should be addressed first. The organization and companion should then notify Baba and provide factual documentation.
No. Organizations must maintain their own emergency, clinical, and after-hours procedures.
Yes. Larger or recurring programs may qualify for a custom plan, workflow, rate, or agreement.
Use your account contact, the Baba Business portal, or babatap.com/contact and include relevant account or booking details.
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